40 pages • 1 hour read
Douglas Stone, Sheila Heen, Bruce PattonA modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality Study Guides with detailed chapter summaries and analysis of major themes, characters, and more.
In what way do Stone, Patton, and Heen, in the first chapter, make a distinction between the three different conversations and discerning three important aspects to the same conversation?
How does judgment play a role in approaching difficult conversations? Use specific examples from the text.
When should conversations not be initiated, or dropped after a period of time? How can these situations be identified?
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